Your application and documentation are entered onto the state system within 30 days of your application complete date (the date which all required information has been collected). Your status letter is mailed to you directly from Springfield. Approved applications are then ready to be processed for payment, which could take up to 15 days. They will be paid in the order in which they are processed when we have the funds from the State to make the payments. If you are expecting to be disconnected or are currently disconnected this payment cannot guarantee that you will be reconnected. There may be an additional portion of the bill that needs to be paid by you.
Once my application is complete, what happens next?
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