You will receive a letter in the mail from Springfield telling you why the application was denied. If your application is denied because something was missing from the file, you have 30 days from the application date to provide our office with the missing information. When this is done, the application is then re-processed and a new letter will be sent to you. If you do not provide the information in the 30-day time frame you will have to re-apply with the Outreach Office. If your household is denied because you made too much money in the 30-day time frame period, you can re-apply by contacting the Outreach Office if your household circumstances have changed and the income will be figured on a different 30-day time period.