LIHEAP

Is there a yearly cooling program?

The cooling program is based upon funding by the Federal Government and extreme temperatures. It is not guaranteed that we will have a cooling program every summer. If cooling funds are available, the information will be on the radio, TV, and in the newspapers.

By |February 13th, 2014||Comments Off on Is there a yearly cooling program?

How are benefit amounts determined?

They are based on the number of people in your household, your household’s 30-day income prior to your application date, and what you use to heat your home. They are not based on a household’s bills. The payment levels are set each program year by the State. The largest portion of our payment goes toward the utility that […]

By |February 13th, 2014||Comments Off on How are benefit amounts determined?

I have my approval letter. Do I still have to pay my utility bill?

YES! Most utility companies will not credit your account until they have received our check. Payment to your utility companies could be another 15 days after our notification so it is important that you continue to pay your bill. If you need to make payment arrangements you must do this by calling your utility company directly. When our […]

By |February 13th, 2014||Comments Off on I have my approval letter. Do I still have to pay my utility bill?

How long will it take to receive my notification letter?

You should receive written notice within 30 days of the application complete date (the date which all required information has been
collected).

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When and how many times can I apply?

The LIHEAP application period begins on October 1st and runs through May 31st. The time period in which applications are accepted is always dependent upon funding and State regulations. The final date in which applications are accepted can vary from year to year. Our offices begin taking applications the first of October each year. October and November are […]

By |February 13th, 2014||Comments Off on When and how many times can I apply?

What happens if my application is denied?

You will receive a letter in the mail from Springfield telling you why the application was denied. If your application is denied because something was missing from the file, you have 30 days from the application date to provide our office with the missing information. When this is done, the application is then re-processed and a new letter […]

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Once my application is complete, what happens next?

Your application and documentation are entered onto the state system within 30 days of your application complete date (the date which all required information has been collected). Your status letter is mailed to you directly from Springfield. Approved  applications are then ready to be processed for payment, which could take up to 15 days. They will be paid in […]

By |February 13th, 2014||Comments Off on Once my application is complete, what happens next?

What happens to my application after I leave the Outreach office?

All applications are sent to the administrative office in Sparta, here they are processed by the date they are complete in the order in which they are received. All information is checked to see that the application is complete and correct. Sometimes during this  process it may be necessary to collect additional information from you. No further action […]

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Where do I apply for assistance?

All applications are taken at the Western Egyptian Outreach office in the county which you reside. Call to make an appointment:

Jackson County: 618.684.3341
Monroe County: 618.939.8715
Perry County: 618.542.4656
Randolph County: 618.443.5231

By |February 13th, 2014||Comments Off on Where do I apply for assistance?

I am physically disabled, when can I sign up for energy assistance?

If you draw SSI, disability you can sign up on October 1st. Contact the office in your county.

By |February 10th, 2014||Comments Off on I am physically disabled, when can I sign up for energy assistance?