Covid-19

In response to Governor Pritzker’s directives and guidance from the Department of Commerce and Economic Opportunity, Western Egyptian is not currently accepting face-to-face interactions with customers. Applications are still being accepted and may be submitted via fax, email, mail or at one of our three drop boxes. Our staff will continue to be in the office Monday – Friday from 8:00am to 4:30pm to answer phones, process applications and provide services.

LIHEAP

The Low Income Home Energy Assistance Program (LIHEAP) starts today September 1, 2022. Please note offices are open for appointments only. No walk-ins will be accepted. Customers from Jackson, Perry, Randolph & Monroe Counties may call #618-443-5231 to schedule a call back or if the customer is disconnected or due to disconnect in 7 days, an in-person or telephone appointment may be scheduled. Please note we are experiencing very high call volume and call backs may take several weeks. Customers must provide copies of their gas and/or electric bills as well as copies of all household members' Social Security cards and 30-day proof of income. Please utilize local resources such as libraries, grocery stores and/or banks to have copies made when dropping off documentation. Applications may be printed from this website or picked up from the outside pickup box at each county outreach office.

Furnace Assistance

The Furnace Assistance program is now available to restore heat in LIHEAP eligible homes. For more information, please call #618-443-5231.