The Monroe County Outreach Office is located in Waterloo and provides Energy Assistance, Weatherization, Head Start, Crisis Based services, Food Pantry and Senior services to Monroe County residents. Housing services are also available through the Central Office. To learn more, please select a specific service.
207 West Fourth Street
Waterloo, IL 62298
Hours: 2nd & 4th Mondays Only
9:00 a.m. - 3:30 p.m.
207 West Fourth Street
Waterloo, IL 62298
7:00 a.m. – 1:00 p.m.
Please note that all offices are currently closed to the public due to COVID. Please call for assistance.
In response to Governor Pritzker’s directives and guidance from the Department of Commerce and Economic Opportunity, Western Egyptian is not currently accepting face-to-face interactions with customers. Applications are still being accepted and may be submitted via fax, email, mail or at one of our three drop boxes. Our staff will continue to be in the office Monday – Friday from 8:00am to 4:30pm to answer phones, process applications and provide services.
The Low Income Home Energy Assistance Program (LIHEAP) starts today September 1, 2022. Please note offices are open for appointments only. No walk-ins will be accepted. Customers from Jackson, Perry, Randolph & Monroe Counties may call #618-443-5231 to schedule a call back or if the customer is disconnected or due to disconnect in 7 days, an in-person or telephone appointment may be scheduled. Please note we are experiencing very high call volume and call backs may take several weeks. Customers must provide copies of their gas and/or electric bills as well as copies of all household members' Social Security cards and 30-day proof of income. Please utilize local resources such as libraries, grocery stores and/or banks to have copies made when dropping off documentation. Applications may be printed from this website or picked up from the outside pickup box at each county outreach office.
The Furnace Assistance program is now available to restore heat in LIHEAP eligible homes. For more information, please call #618-443-5231.
Western Egyptian has received funding for the Low Income Home Water Assistance Program also known as LIHWAP. This program will be available to income eligible customers in Jackson, Monroe, Perry and Randolph Counties beginning January 1, 2022. LIHWAP requires that the customer either (1) have their water currently shut off due to non-payment; (2) have received a notice of shut off; or (3) owe more than $250 in arrears. To be eligible for assistance, a customer must first complete a Low Income Home Energy Assistance Program (LIHEAP) application and be approved. On that application, the customer should mark both energy & water assistance is needed and submit a copy of their water bill with their application. For energy assistance, a customer does not need to be late on their payments. If the customer already has an approved LIHEAP application for this program year (after September 1, 2021), they need only submit a copy of their water bill.
HEAD START JOB OPENINGS
HEAD START CURRENTLY HAS THE FOLLOWING JOB OPENINGS SITE LEADER/Teacher –Chester Head Start – Part- Year. 40 hours per week. Must have or be willing to obtain CDL. Minimum Requirement of Associates Degree with 21 ECE hours. Bachelor’s Degree with 21 ECE hours preferred. At least one-year experience working with pre-school children preferred. Must meet licensing requirements of Illinoi Department of Children and Family Services Licensing Standards. Equal Opportunity Employer. Bus Monitor: Sparta Head Start Center. 30 hours per week for 41 weeks. Must have High School Diploma or GED. Must meet requirements of Illinois Department of Child and Family Services licensing standards. Equal Opportunity Employer. Bus Driver: Sparta Head Start – Part-year Center. 30 hours per week for 41 weeks. Must have High School Diploma or GED. Must be at least 21 years of age and have a safe driving record. Must have or obtain valid school bus driver’s permit and valid Illinois Driver’s License (C Classification). Must meet licensing requirements of Illinois Department of Children and Family Services licensing standards. Must receive clearance through FBI criminal history records, including fingerprints and child abuse and neglect state registry check. Equal Opportunity Employer. TO APPLY, PLEASE CALL #618-965-3458