Covid-19

In response to Governor Pritzker’s directives and guidance from the Department of Commerce and Economic Opportunity, Western Egyptian is not currently accepting face-to-face interactions with customers. Applications are still being accepted and may be submitted via fax, email, mail or at one of our three drop boxes. Our staff will continue to be in the office Monday – Friday from 8:00am to 4:30pm to answer phones, process applications and provide services.

Furnace Assistance

The Furnace Assistance program has ended and will start back up on September 1, 2022. There is no assistance available for cooling.

LIHEAP

The Low Income Home Energy Assistance Program (LIHEAP) has ended. The new program will start up September 1, 2022. There is no assistance available for summer cooling.

LIHWAP

Western Egyptian has received funding for the Low Income Home Water Assistance Program also known as LIHWAP. This program will be available to income eligible customers in Jackson, Monroe, Perry and Randolph Counties beginning January 1, 2022. LIHWAP requires that the customer either (1) have their water currently shut off due to non-payment; (2) have received a notice of shut off; or (3) owe more than $250 in arrears. To be eligible for assistance, a customer must first complete a Low Income Home Energy Assistance Program (LIHEAP) application and be approved. On that application, the customer should mark both energy & water assistance is needed and submit a copy of their water bill with their application. For energy assistance, a customer does not need to be late on their payments. If the customer already has an approved LIHEAP application for this program year (after September 1, 2021), they need only submit a copy of their water bill.

PLEASE BE AWARE OF ONGOING CSBG SCAM.

The Community Services Block Grant (CSBG) does not provide direct grants to individuals; CSBG does not charge a fee for receiving a grant. If you receive a message offering you a CSBG grant or requesting a fee, please contact the U.S. Department of Health and Human Services (HHS) Fraud Hotline at 1-800-447-8477. For more information, please visit the Grant Fraud and Scams: Grant-Related Scams | GRANTS.GOV.